> --=====================_1111688==.ALT
> Content-Type: text/plain; charset="us-ascii"; format=flowed
>
> Dear Christopher,
>
> As you know, the SEGA Dreamcast hardware platform was discontinued several
> years ago by SEGA, and as a result support for the entire product line was
> dropped by SEGA and all developers. Planetweb can only afford to support
> products that actually generate sales, and the Dreamcast product line has
> not generated sales for about 3 years.
>
> Sincerely,
> Ken
>
> At 06:58 PM 1/9/2005, Christopher+LaPenna wrote:
> >Hello,
> >
> >I am currently using your v3.0.
> >
> >What happened to your support for the product.The software is only a few
> >years old.Is this how you plan on doing business with customers of your
> >present and future products?
> >
> >I hope you will reconsider this aproach to customer service.
> >
> >Thank You
> >Chris LaPenna
>
>
> ----------
> Ken Soohoo
> President and CEO
> Planetweb, Inc.
> 1300 Island Drive, Suite 202
> Redwood Shores, CA 94065
> (650) 551-5500 (main)
> (650) 551-5562 (fax)
>
soohoo@...
>
> --=====================_1111688==.ALT
> Content-Type: text/html; charset="us-ascii"
>
> <html>
> <body>
> <font size=3>Dear Christopher,<br><br>
> As you know, the SEGA Dreamcast hardware platform was discontinued
> several years ago by SEGA, and as a result support for the entire product
> line was dropped by SEGA and all developers. Planetweb can only
> afford to support products that actually generate sales, and the
> Dreamcast product line has not generated sales for about 3
> years.<br><br>
> Sincerely,<br>
> Ken<br><br>
> At 06:58 PM 1/9/2005, Christopher+LaPenna wrote:<br>
> <blockquote type=cite class=cite cite="">Hello,<br><br>
> I am currently using your v3.0.<br><br>
> What happened to your support for the product.The software is only a few
> years old.Is this how you plan on doing business with customers of your
> present and future products?<br><br>
> I hope you will reconsider this aproach to customer service.<br><br>
> Thank You<br>
> Chris LaPenna </font></blockquote>
> <x-sigsep><p></x-sigsep>
> <hr>
> <font size=3>Ken Soohoo<br>
> President and CEO<br>
> Planetweb, Inc.<br>
> 1300 Island Drive, Suite 202<br>
> Redwood Shores, CA 94065<br>
> (650) 551-5500 (main)<br>
> (650) 551-5562 (fax)<br>
>
soohoo@...<br>
> </font></body>
> </html>
>
> --=====================_1111688==.ALT--
>
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